Personal Data

Last updated: APRIL 2018

This Policy on Personal Data & Cookies sets outs Jardin d’Acclimatation’s policy on the protection of personal data and cookies on the website “” (hereinafter, the "Website").

Policy on Personal data and Cookies

1. Identity and contact details of the data controller

The Website is operated by Jardin d’Acclimatation, a company headquartered at Bois de Boulogne - 75016 Paris, France, registered with the Registry of Trade and Companies of Paris under number 582 110 995, acting as data controller within the meaning of the legislation applicable to personal data (hereinafter, "Jardin d’Acclimatation").

2. Data processed, legal grounds and purposes of processing

The personal data concerning you that is collected and processed (hereinafter, your "Data") primarily comprise, depending on the Website services used, your choices and the settings of your terminal device (in particular as regards cookies and other trackers): your first name, surname, email address, postal code and phone number, your date of birth, your bank account details in the context of an online purchase, your purchase history, a photograph of you, your preferences and centers of interest, as well as your connection logs.

This Data is collected either on the basis of your consent, or in order to handle your orders (performance of a contract).

Your Data is collected to:
- allow us to answer any queries you send us using the “Contact Us” form;
- allow you to create a personal space (“Your Account”) and thus to buy our admission tickets, tickets, workshops, passes and subscriptions directly through the Website;
- send you, subject to your consent, information about our offers, news and events (newsletters, invitations and other publications);
- generate statistics on our Website traffic using the Google Analytics tool under the conditions set forth in Article 8 of this Policy on Personal Data & Cookies.
Data that is indispensable to Jardin d’Acclimatation in view of the above purposes is marked by an asterisk. If you do not complete the required fields, Jardin d’Acclimatation will not be able to respond to your requests or queries and/or provide you with the requested services. All other information is optional and enables Jardin d’Acclimatation to get to know you better and to improve the communications and the services we supply to you.

3. Data Recipients

Your Data is processed by Jardin d’Acclimatation.

It will not be transferred or otherwise made available to third parties, except in the case of (i) possible subcontractors/subprocessors of Jardin d’Acclimatation, and then only for technical and logistical reasons (hosting providers and maintenance providers of the Website, etc.) and (ii) the restructuring of Jardin d’Acclimatation, including any complete or partial business transfer, merger, merger through absorption, spin-off or, more generally, any reorganization.

Lastly, Jardin d’Acclimatation may disclose your Data to third parties when such disclosure is required pursuant to a law, regulatory provision or decision by a court of law, or when necessary to ensure the protection and the defense of its rights.

4. Data transfers abroad

Your Data will not be transferred outside the European Economic Area. In the event of any such transfer in the future, you will be informed and such transfer will be effected subject to appropriate safeguards, in particular contractual, in compliance with applicable personal data protection laws and regulations.

5. Your rights

In accordance with applicable legislation, you have a right to access and correct your Data, as well as the right to request its erasure, to object to the processing of your Data and to obtain the limitation or the portability thereof, to the extent possible, subject to any compelling legitimate interests Jardin d’Acclimatation may justify having to retain your Data.

You may also object to the use of your Data for customer profiling purposes; in such case you will no longer be able to benefit from personalized offers and services.

You may exercise your rights at any time by sending an email to the following address: Jardin d’Acclimatation may ask you to provide proof of your identity.

You also have the right at any time to stop receiving information from us about our offers, news and events by clicking on the “unsubscribe” hypertext link featured in each email we send you. You can also contact us by phone by calling +33 1 40 67 90 85 (standard call charges apply) between 11 am and 6 pm, seven days a week or by postal mail to the following address: Jardin d’Acclimatation, Bois de Boulogne, Rue du Bois de Boulogne, 75116 Paris.

6. Retention period of your Data

Data relating to you, which is collected and processed in the context of the “Contact Us” section, will only be kept for the time required to process your request and will then be destroyed.

If you decide to open a customer account, your identification Data will be kept as long as your account remains active or until you close it. You may close your account at any time. Your request to close your account will be taken into account immediately or, in case an order has not yet been completed, once it has been completed. If your account remains inactive for more than three (3) years, Jardin d’Acclimatation will contact you to check whether you want to keep it or not. Otherwise, your account will be deactivated and your Data destroyed.

Data in connection with your orders will, as a matter of principle, not be kept by Jardin d’Acclimatation for longer than the applicable statute of limitation periods. It will, however, be possible to continue to view this Data from your customer account for so long as it remains active. Following the closing of your customer account, this Data (i) will be archived for accounting purposes and as evidence for as long as is permitted by the aforementioned limitation periods, or (ii) will be destroyed if such periods have expired.

Your bank details will be stored securely for the length of time required to validate your order and payment and will then be immediately deleted.

In the event of a payment incident, your Data will be stored for the period required to resolve the incident, and then for a period of between three (3) and five (5) years depending on the level of seriousness of the incident.

Data used to send you communications about our offers, news and events will be stored for a period of three (3) years starting from the date of collection or from your last contact with Jardin d’Acclimatation. After that period, we may contact you to check whether you want to continue receiving communications about our offers, news and events. If you decide to unsubscribe, your Data will be destroyed within a maximum period of sixty (60) days from the date of your unsubscribe request.

Finally, the collection logs obtained via cookies and other trackers used on our Website will, subject to your approval, be stored in accordance with applicable legislation for a term of no more than thirteen (13) months.

7. Contact details of the Data Protection Officer (DPO) and right to lodge a complaint

If you have any question in connection with the collection and processing of your Data by Jardin d’Acclimatation, you may contact Jardin d’Acclimatation’s Data Protection Officer by sending an email to:

You have the right to lodge any complaint regarding the manner in which Jardin d’Acclimatation collects and processes your Data with the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés, “CNIL”), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

8. Cookies

Cookies are small text files sent by a Web server to your device that record information on your browsing. Jardin d’Acclimatation uses two types of cookies, “navigation cookies” and “statistical analysis cookies”.
Navigation cookies allow Jardin d’Acclimatation to memorize information such as your email address, to facilitate your browsing within the Website; their duration is limited to that of your browsing session, that is to say twenty (20) minutes after your last action on any of the pages of the Website. Jardin d’Acclimatation also relies on some of your browser preferences, such as language or the activation of JavaScript to facilitate your browsing. For example, detecting the language of your browser enables Jardin d’Acclimatation to offer you the most appropriate version of its Website.
Statistical analysis cookies allow Jardin d’Acclimatation to store information about your browsing on the Website, such as the pages viewed by you, the date and time viewed, your connection location, etc. These cookies do not allow identifying you personally, the data collected by such cookies being aggregated and assigned to an anonymous unique visitor. This data permits Jardin d’Acclimatation to analyze the relevance of the Website’s content and to try and improve it. This data can be stored for a period of up to thirteen (13) months to permit comparative analyses across time. To that end, Jardin d’Acclimatation uses the Google Analytics tool: click here to refuse Google Analytics .
You may refuse cookies by changing the settings of your browser as follows:
For Microsoft Internet Explorer 6.0 and higher:
1. Select the "Tools" menu, then "Internet Options",
2. Click on the "Privacy" tab,
3. Select the desired level using the cursor.
For Microsoft Internet Explorer 5:
1. Select the "Tools" menu, then "Internet Options",
2. Click on the "Security" tab,
3. Select "Internet" then "Custom Level",
4. Scroll down to the "Cookies" section and select the option that suits you.
For Netscape 6.X and 7. X:
1. Select the "Edit">"Preferences" menu,
2. Confidentiality and Security,
3. Cookies.
For Firefox:
1. Select the "Tools">"Options" menu,
2. Click on the "Privacy" option.
For Safari 3.x for Mac OS X:
1. Select the "Edit" menu,
2. Click on the "Preferences" option,
3. Click on the "Security" option,
4. Click on "Show Cookies".
Deleting cookies may affect your browsing on the Website, or even make it impossible to access some services.

9. Changes to our Policy on Personal Data & Cookies

Jardin d’Acclimatation may make changes to this Policy on Personal Data & Cookies. In such case, Jardin d’Acclimatation will inform you of such changes by including a special notice on its Website.

10. Governing law – Jurisdiction

This Policy on Personal Data & Cookies is governed by and shall be construed in accordance with the laws of France.

Any disputes that may arise out of or in connection with this Policy on Personal Data & Cookies shall be submitted to the courts of competent jurisdiction.